The rules the shop runs by. Written to be read rather than to be unreadable — where a clause protects us, it says so plainly instead of hiding behind eleven lines of capital letters.
1. Who you are contracting with
| Trading name | Triple Bladed |
|---|---|
| Seller | |
| ICE | |
| RC | |
| Address |
Morocco |
| Phone | |
| This version in force since |
Orders are packed and sent from the trading address above. The full trading record is on the contact information page, which carries the same details in the form a checkout footer wants them.
2. Orders
Adding something to a cart is not a contract. Your order is an offer to buy; the contract forms when we send the dispatch confirmation. Between those two points we may decline it — if a size has just sold out, if the address cannot be delivered to, or if the phone number does not reach anyone.
Declining costs you nothing, because nothing has been charged. On cash on delivery no money moves until the parcel is in your hands, so there is no payment to reverse and no refund to wait for. We tell you why and the order ends there.
3. Prices and TVA
Prices are in Moroccan dirhams (MAD).
All prices on this site include TVA at the standard Moroccan rate of 20% where it applies. Moroccan retail quotes prices tax-inclusive, so the price on the product page is the price you pay — there is nothing added at checkout.
Paying cash on delivery does not change that. The total on your order confirmation is the amount to have ready, and the courier is not authorised to ask you for more than it.
Prices can change; the price that applies is the one displayed when you place the order. If a price is displayed wrongly through an obvious error — a heavyweight hoodie listed at the price of a beanie — we will tell you before anything is packed, and you can confirm at the correct price or cancel. Because nothing has been charged at that point, cancelling is simply cancelling.
4. We do not print a price we never charged
There is not a struck-through figure anywhere on this site. This label has never traded at a higher price than the one on the page, and a compare-at price is a claim that it did. If a piece is ever reduced, the figure struck through will be one that was really charged, for a period we can point at. That is a term of this contract, not a marketing line, and it binds us rather than you.
The same rule covers the rest of it: no countdown that restarts, no "only two left" unless the stock record says two, no sold-out badge on something that was never in stock, and no review from anyone without an order number.
5. What you are buying
This shop sells apparel: tees, hoodies, crewnecks, cargos, joggers, shorts and headwear — 12 pieces in Drop 001. Every product page carries the fabric composition, the fabric weight and the cut as tags, and those tags are part of the description. Where a tag and a paragraph of prose disagree, the tag is what you bought.
- Sizes are letters, and the cut decides what they mean. Apparel runs S to XXL and accessories are one size. A medium cut oversized and a medium cut regular are not the same garment, which is why every product page states the fit and why the size guide asks you to measure something you already own. The guide is guidance and not a promise of fit: a garment that fits differently from how you expected is a change-of-mind return under the returns policy, not a faulty one.
- Colours are our names for our colours. Sand, off white, charcoal, washed grey, cream and olive describe what we dyed, not an industry standard, and two pieces sharing a colour name are not guaranteed to be an exact match to each other.
- A drop is finite. Pieces are made in a run. When a size or a colour sells out we may restock it and we may not, and nothing on this site should be read as a promise that it returns.
- Care instructions are part of the goods. The label inside the garment governs. Damage caused by washing against it — a heavyweight cotton shrunk in a hot dryer, a print cracked by an iron placed on it — is not a manufacturing fault.
6. Cash on delivery
This shop's payment method is Cash on delivery. You pay the courier in cash when the parcel is in your hands — nothing is taken before it arrives, and there is no fee for paying this way. That changes the mechanics of the contract rather than just its wording, so it is set out here as well as in the shipping policy, which forms part of these terms.
- The total on your order confirmation is the amount due at the door, and it is final. TVA is inside it and delivery is free, so there is nothing to add on arrival. The courier is not authorised to ask you for more than that figure; if one does, do not pay the difference and tell us what was asked for.
- A working telephone number is a condition of the order. The courier telephones before arriving because there is money to collect and someone has to be there to hand it over. An unreachable number is the one thing that reliably stops a delivery.
- You may refuse the parcel at the door. No money changes hands, the parcel comes back to us and the order is cancelled. There is no charge for refusing and nothing to claim back.
- Nothing is left unattended. A delivery cannot complete without a person, because cash has to be handed over — so a parcel is never dropped at a door on this store.
7. Returns and exchanges
The returns policy forms part of these terms: tell us within 7 days of delivery to start a return, unworn, unwashed and with tags on. On a change of mind the return carriage is yours; where the fault is ours we pay it in both directions.
No guarantee period is offered, because none has ever been given and quoting one would be inventing a liability. What we owe instead is a remedy: a manufacturing fault — a seam, a zip, a print that fails in normal wear — is ours to put right, and we do not ask you to prove when it started. An order that has not been delivered within 30 days of being placed is cancelled — nothing was charged, so there is nothing to claim.
Refunds are by bank transfer or in cash, because you paid a courier and there is no card to reverse. Nothing in this section reduces your rights under loi n° 31-08 édictant des mesures de protection du consommateur; where the law is better for you than our policy, the law applies.
8. Delivery
The shipping policy forms part of these terms. Delivery estimates are estimates: we control the 1-working day handling window and we do not control the carrier's network. Where a delay is ours we fix it at our cost; where it is weather, a carrier backlog or a holiday week we tell you what we know and when we knew it.
9. Photography, or the absence of it
Where a product page shows no photograph, it has none. We would rather ship a page with a placeholder on it than a stock image of somebody else's garment or a render of a piece nobody has seen. If you want to look at something before ordering, ask us for it. The label's own photography lives on @triple.bladed.
Where a photograph does exist, it was taken under lighting that is not your lighting and you are looking at it on a screen that is not our screen. Black and charcoal in particular photograph closer to each other than they read in a room. A noticeable difference from the photograph is covered by the returns policy; a slight one is optics.
10. Intellectual property
The text, layout and design of this site belong to us, as do the Triple Bladed name and the blade mark. You are welcome to share a link or quote a sentence with attribution; you may not copy the catalogue onto another store, print the mark onto goods, or pass our photography off as your own.
We are not affiliated with, endorsed by or connected to any other clothing label or retailer. Where any other name appears on this site it is stating a fact — a carrier who delivers, a platform we sell on — and all trade marks belong to their owners.
11. Liability
We are responsible for the goods we sell and for getting them to you as described. We are not responsible for indirect losses that are not a foreseeable consequence of us getting something wrong — a missed occasion where the delivery estimate was met, for example.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited under the law of Morocco.
12. Acceptable use
Do not attempt to break, scrape at scale, overload or gain unauthorised access to this site. Do not place orders you have no intention of accepting: on cash on delivery an abandoned parcel costs a round trip that somebody pays for, and it is the one form of abuse this payment method is exposed to.
13. Your personal data
What we collect and who receives it is set out in the privacy policy, which forms part of these terms. The short version worth stating here: your name, address and telephone number go to the courier, because a parcel cannot be delivered and paid for without them, and they may use them for nothing else.
14. Governing law
These terms are governed by the law of Morocco, and any dispute will be dealt with by the competent Moroccan courts of the city in which the seller is established.
15. Changes
We may update these terms. The version that applies to your order is the one published when you placed it, and material changes are dated on this page. The date this version took effect is the last row of the table in §1.
16. Complaints
Email with your order number. We acknowledge within one working day and aim to resolve within five. If we cannot, we will tell you why and what we are doing instead. You do not have to go through us before relying on loi n° 31-08 édictant des mesures de protection du consommateur.