Contact Information

The legal and trading details for this shop, in one place, so they can be checked against the ones registered anywhere else.

Business details

Trading name	Triple Bladed
Seller	The name your contract is with. Triple Bladed is the name on the label; this is the name on the invoice.
ICE	Identifiant Commun de l'Entreprise — the identifier a Moroccan business is registered under.
RC	Registre du Commerce number, with the commercial court it is registered at.
Trading address	Morocco Fulfilment and returns only — not a walk-in shop. Do not send a return here without a return reference; see the returns policy.
Email
Phone	Answered during the hours below. This is the number to call when a courier has not called you.
WhatsApp
Instagram	@triple.bladed
Support hours	Times are Morocco (GMT+1, GMT+0 during Ramadan).
Website	triplebladed.com
Currency	Moroccan dirhams (MAD)
Payment	Cash on delivery. You pay the courier in cash when the parcel is in your hands — nothing is taken before it arrives, and there is no fee for paying this way.
Phone number at checkout	Required. The courier telephones before arriving with a parcel that has not been paid for yet.
Delivery	free everywhere in Morocco, on every order, with no minimum to reach
We deliver to	all twelve regions of Morocco, from Tanger-Tétouan-Al Hoceïma to Dakhla-Oued Ed-Dahab
Policies in force since	The date the versions published on this site took effect. An undated policy has no version.

TVA

All prices on this site include TVA at the standard Moroccan rate of 20% where it applies. Moroccan retail quotes prices tax-inclusive, so the price on the product page is the price you pay — there is nothing added at checkout.

Paying cash on delivery does not change that. The total on your order confirmation is the amount to have ready, and the courier is not authorised to ask you for more than it.

Response times

Email is answered within one working day. The phone is answered during the hours above. We do not use an autoresponder that closes a case after a period of silence.

Working days here mean Monday to Saturday, and Sundays and public and religious holidays are not counted — Moroccan retail works a six-day week and so do the couriers, so every window quoted anywhere on this site is counted in one.

Which page answers what

• Shipping, delivery & cash on delivery — paying the courier, the handling window, tracking, what happens when nobody is in, wrong addresses and phone numbers
• Returns & refunds — the 7-day window, the condition a garment has to come back in, exchanges, and how a refund reaches you when there was no card to reverse
• Privacy policy — what we collect, who touches it, what the courier is given, and how to have it deleted
• Terms of service — the rules the shop runs by
• Size guide — the measurements, and what oversized and relaxed actually mean here
• Track your order — the stages, and why the courier's call matters more than the tracking page
• Contact us — the form, and what to put in a first message

Complaints

Email with your order number. We acknowledge within one working day and aim to resolve within five. If we cannot, we will tell you why, in writing, and what we are doing instead.

Nothing in that process affects your rights under loi n° 31-08 édictant des mesures de protection du consommateur, and you do not have to exhaust it before relying on them. For a complaint about your personal data rather than your order, the regulator and the route to it are set out in the privacy policy.

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Seller: · Address:
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